Real Time Communications Industry News

TMCNet:  Project Leadership Associates Teams With AltiGen to Provide MaxACD Contact Center for Microsoft Lync

[November 02, 2012]

Project Leadership Associates Teams With AltiGen to Provide MaxACD Contact Center for Microsoft Lync

SAN JOSE, CA, Nov 02, 2012 (MARKETWIRE via COMTEX) -- AltiGen Communications, Inc. (OTCQX: ATGN), the leading provider of software-based Unified Communications solutions, and Project Leadership Associated (PLA) today announced an agreement to deliver AltiGen's MaxACD Contact Center for Microsoft Lync to customers across the United States. In addition, PLA will be providing 30 day pilots of AltiGen's contact center software to qualifying customers.


Project Leadership Associates (PLA) is a business and technology consulting firm that offers a broad range of technical expertise to small, midmarket and enterprise organizations. PLA is headquartered in Chicago with additional offices in Boston, Detroit, Houston, New Orleans, Sacramento, San Francisco and Seattle. The company has consistently ranked among Inc. Magazine's Inc. 5000 list of the fastest growing companies in America. With over 100 Microsoft Lync deployments and more than 230 technology professionals on staff, PLA is well positioned as a unified communications leader.

"Microsoft Lync offers immediate business benefits for our enterprise customers," said Don Penland, Partner at PLA. "When that capability is combined with AltiGen's MaxACD contact center solution, the customer and user experience is phenomenal. We first engaged with AltiGen while deploying Microsoft Lync at Milwaukee Electric Tool http://www.altigen.com/docs/Milwaukee_Lync_CS1.pdf. Based upon the success of that experience, we have decided to deploy MaxACD internally for the PLA customer help desk and offer the solution nationally to our current and future customers. We find the MaxACD product to be innovative and intuitive, and we feel that PLA and AltiGen are a good cultural fit with a mutual focus of finding solutions for customers." "PLA is a major addition to the MaxACD partner team," said AltiGen VP of Sales Mike Plumer. "The depth and reach of their skill set and national coverage will accelerate Microsoft Lync and MaxACD customer deployments. They will also be offering MaxACD as part of a jump start pilot program. Customers will be able to experience Microsoft Lync and MaxACD first hand to better understand how it can transform communications and interactions with customers. We are very happy to welcome them aboard as a partner." AltiGen's MaxACD Contact Center for Lync provides a simple to deploy, simple to use, and simple to manage feature rich call center for Lync. Powerful features such as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring, and reporting are all tightly integrated with Microsoft Lync to provide a compelling communications solution either on premise or delivered through the cloud.

About AltiGen Communications AltiGen Communications, Inc. (OTCQX: ATGN) is a leading provider of 100% Microsoft-based VoIP business phone systems and Unified Communications solutions. Having more than 10,000 customers around the world, AltiGen solutions are designed for high reliability, ease of use, seamless integration to Microsoft infrastructure technologies, and are built on a scalable, open standards platform. AltiGen's worldwide headquarters is in Silicon Valley, California, with international operations based in Shanghai, China. Local sales, service and support are provided by AltiGen's worldwide network of over 300 certified partners. For more information, call 1-888-ALTIGEN or visit the web site at www.altigen.com.

Safe Harbor Statement This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued effectiveness of our MaxACD Contact Center for Lync which provides a simple to deploy, simple to use, and simple to manage feature rich call center for Lync. Powerful features such as skills-based routing, multi-level Auto Attendant, a flexible and adaptable IVR with CRM integration capabilities, Call Recording and monitoring, and reporting are all tightly integrated with Microsoft Lync to provide a compelling communications solution either on premise or delivered through the cloud. These statements reflect management's current expectation. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to AltiGen's Audited Annual Report filed with the OTCQX over-the-counter market for the fiscal year ended September 30, 2011.

All forward-looking statements in this press release are based on information available to AltiGen as of the date hereof and AltiGen assumes no obligation to update these forward-looking statements.

Trademarks Copyright 2011 AltiGen Communications, Inc.

All rights reserved. Product names, logos, brands, and other trademarks featured or referred to within this press release are the property of their respective trademark holders.

SOURCE: AltiGen Communications

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