Real Time Communications Industry News

TMCNet:  Sitel Adding 3,000 New Jobs, Seeking Next Generation of Leaders

[December 04, 2012]

Sitel Adding 3,000 New Jobs, Seeking Next Generation of Leaders

NASHVILLE --(Business Wire)--

Sitel, a leading global customer care provider, today announced plans to immediately hire approximately 3,000 new employees at customer care call centers across the U.S. and Canada. This latest round of hiring is incremental to the center-based and Sitel Work@Home associates Sitel has already hired in North America in 2012.

The new associates will support Sitel's expanding business with leading companies in the retail, telecom and home entertainment industries. Agents will provide telephone, Web chat and social media customer care services. Sitel also offers a number of Work@Home positions for those willing and qualified to pursue a career from their home office.

"Our business continues to expand at a rapid pace and we look forward to offering new employment and career path opportunities to thousands of people in North America," said Bert Quintana, president and chief executive officer of Sitel. "These new positions reflect the trust companies place in Sitel's services. As the Sitel team grows, we'll continue to provide clients with innovative solutions and the best customer care in the market."

Brandy Miller began as a part-time agent on the phones to make some extra money while in college. With hard work and a strong commitment to serving the customer, she soon discovered the career potential in customer care. Miller's passion for improving the customer experience led to a full-time position, followed by roles as a team leader, trainer, learning manager and special projects leader. She's had the opportunity to learn new skills, travel and build an excellent career. Today, she's the site director of Sitel's Andalusia, Alabama facility, leading more than 450 customer care professionals on a daily basis for one of the nation's largest brands.

With Sitel's latest round of hiring, it hopes to bring in its next group of future leaders. "A career in customer care teaches business skills that can be used in any industry. I recommend it to anyone who would like to hone their communications skills and develop strong organizational abilities," said Miller. "It's a great industry with wide-open opportunities for growth and career advancement, regardless of your background."

More than 25 of Miller's key onsite managers also started as agents. She reports to Mickie Baker, Sitel's senior vice president of operations, who also started as an entry-level phone agent and today oversees a multi-million dollar operation and leads several thousand customer care professionals.

Career path development is a foundational building block for Sitel. Sitel has a long reputation for promoting team members through the ranks to management positions. Miller added, "The company makes a significant investment in training, providing on-going learning opportunities to grow your skills and your career."

Vice President of Account Management Roger Shillow began his 23-year career in customer care on the phones supporting a financial services company. He earned his way through the ranks of the industry to supervisor, vendor manager, site director and regional director. Roger is proud to say his career accomplishments include successfully growing with his client from 72 associates to more than 2,300 associates.

"The customer care industry is an incredibly rewarding field for self-motivated individuals with a sincere desire to help others. It's one of the few remaining industries that recognizes and rewards hard work and dedication." Shillow continued, "This fun, fast-paced occupation has allowed me to travel extensively, with management roles in multiple states and even overseas." Today, he manages a $20 million portfolio for Sitel and lives just one hour from where he grew up.

Michael Wellman, Sitel's chief human resource officer, noted, "With more than 120 sites around the world, Sitel is creating dozens of these types of stories every year. As we look to add a pool of talent to meet our current wave of growth, we anticipate that some of these new hires will be future leaders in Sitel."

Sitel welcomes new job candidates to apply online in the Careers section of its website at Many of the locations will also conduct in-person job fairs. Among the Sitel locations seeking new staff members are:

Andalusia, Alabama

Hamilton, Alabama

Ocala, Florida

Asheville, North Carolina

Lake City, Florida

Omaha, Nebraska

Augusta (News - Alert), Georgia

Loring, Maine

St. John, New Brunswick

Bartlesville, Oklahoma

Milford, Delaware

San Angelo, Texas

Corning (News - Alert), New York

Moncton, New Brunswick

Starkville, Mississippi

Glasgow, Kentucky

Sitel Work@Home


About Sitel

Sitel is a world leader in outsourced customer care services. With more than 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor's annual Black Book of Outsourcing survey. Sitel's 56,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel's solutions span 120+ domestic, nearshore, and offshore centers in 25 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit

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