Canon U.S.A. Achieves BenchmarkPortal's Center of Excellence Certification
Dec 06, 2012 (Close-Up Media via COMTEX) --
Canon U.S.A., Inc., a provider of digital imaging solutions, announced that for the fourth year in a row it has earned the Center of Excellence certification by BenchmarkPortal, placing its customer service call center in the top 10 percent as surveyed for efficiency and effectiveness.
"Earning this award for the fourth straight year validates our commitment to matching Canon's innovative products and services with a high level of technical support which our customers deserve," said James Sharp, SVP and general manager, Systems and Technical Support, Business Imaging Solutions Group, Canon U.S.A. "I am particularly proud of our team members who strive to build stronger relationships with customers every day."
According to a release, the Systems and Technical Support Division, Canon U.S.A.'s 100-percent U.S.-based call center, provides service and support to the Company's network of direct and non-direct sales channels covering a range of products and solutions, including the Company's imageRunner Advance, imagePrograf, imageClass and imagePress product lines.
"Canon's customer service call center continues to demonstrate excellent performance on both cost-related and quality-related metrics which are among the best in the industry," said Bruce Belfiore, CEO of BenchmarkPortal and senior research executive at the Center for Customer-Driven Quality that was founded at Purdue University. "It certainly deserves to achieve our Center of Excellence certification."
BenchmarkPortal is a company in the contact center industry providing benchmarking, certification, training, consulting and industry reports.
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