Real Time Communications Industry News

TMCNet:  Comm100 Releases Live Chat 7.0 to Offer Optimal Live Support Experience

[January 09, 2013]

Comm100 Releases Live Chat 7.0 to Offer Optimal Live Support Experience

VANCOUVER, Jan. 9, 2013 /PRNewswire via COMTEX/ -- Comm100, the leading provider of enterprise-level customer service and communication solutions, announces today that Comm100 Live Chat 7.0, an updated version of its hosted live chat solution, will go live at 9PM ET on Friday, January 11th. The update further establishes the product as the premier live chat solution that enables companies to actively engage the maximum number of site visitors for both brand building and revenue generation.


The new upgrade includes seamless integration with Salesforce which enables users to quickly share and transfer information between Comm100 Live Chat and Salesforce CRM so as to better manage their sales process and ultimately, increase conversions. Users can clearly see if a website visitor is already a lead or contact in their Salesforce CRM and retrieve his/her information with just one click, which means more targeted and effective customer communication. In turn, a new visitor can be directly added into Salesforce as a lead or contact for future tracking and follow-up with the information gathered through Comm100 Live Chat.

The Comm100 Live Chat operator console was also updated, with a cleaner and more user-friendly design that clearly presents the operator with vital information about all of their open chats as well as important historical data.

"We are always striving to improve Comm100 Live Chat so our clients can provide live help at optimal efficiency," said Kevin Gao, Founder and CEO of Comm100. "Our new operator interface is even more streamlined, with simpler navigation and a thoughtful design that encourages user adoption and proficiency. Integration with Salesforce gives us an added-value for our larger business customers who rely on the CRM tool to manage communications with clients." Comm100 offers customer communication tools that enable businesses of any size to better serve, inform, and convert their customers. Comm100 Live Chat provides businesses with a simple-to-implement yet powerful live support solution that allows them to efficiently engage website visitors and manage customer inquiries. Learn more at: http://livechat.comm100.com/.

About Comm100 Comm100 is the leader in customer service and communication software, including live chat, email marketing, ticket, forum, knowledge base and help desk. As business grows fast, Comm100 has been embraced by over 200,000 businesses around the globe. Learn more at: http://www.comm100.com/.

SOURCE Comm100

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