Real Time Communications Industry News

TMCNet:  Stevie® Awards Selects Two Finalists from Assurant Solutions in Customer Service Categories

[February 04, 2013]

Stevie® Awards Selects Two Finalists from Assurant Solutions in Customer Service Categories

ATLANTA --(Business Wire)--

Specialty risk management company Assurant Solutions is among the finalists in the seventh annual Stevie® Awards for Sales & Customer Service. The company's Mobile Services business is a contender in the "Innovation in Customer Service" category for its "Mobile Triage" technical support solution. Assurant Solutions senior operations manager Elizabeth Conner is a finalist in the "Contact Center Manager of the Year" category for leading a smooth operational transition while improving key metrics including Net Promoter Scores.

"We're honored to have been selected as a finalist for two Stevie Awards once again this year," said Craig Lemasters, president and CEO of Assurant Solutions. "It's especially meaningful to be recognized for our commitment to a positive customer experience, as this is something that's so important to us."

Mobile Triage Finalist

The Mobile Triage solution is being recognized for providing consumers with the ability to troubleshoot and repair common problems with their mobile devices, including identifying and uninstalling malware apps. It also features a mobile client that detects pending problems and offers proactive alerts so action can be taken before problems emerge.

"Staying ahead of consumer demand is very important to our Mobile Services business. Today's consumer expects uninterrupted service, and Mobile Triage helps people stay connected even when issues arise," said Manny Becerra, president of the Assurant Solutions Mobile Services business. "I'm pleased that the Stevie Awards is recognizing our commitment to delivering the kind of customer experience that reflects well on our carrier clients."

Customer Contact Manager of the Year

Elizabeth Conner, nominated as a finalist for Contact Center Manager of the Year, oversees more than 100 staff who handle more than 600,000 calls each year for the company's Extended Protection Solutions business. Her team helped implement a web-based self service solution for customers that improved customer engagement and increased sales.


"Our contact centers provide world-class customer service for our clients' most valuable resource - their customers," said Jeff Unterreiner, senior vice president of the Assurant Solutions Extended Protection Solutions business. "Our contact centers have implemented a number of innovative, consumer-focused programs such as the service contract industry's first mobile application and development of customizable, fully featured web solutions for customer self service. Liz and her team certainly deserve recognition for the work they do every day to satisfy our customers."

This is the company's second time as a finalist in the "Innovation in Customer Service" category. The company was awarded a Stevie in 2011 for its patented Real Time Analytics Matching platform technology that made it possible to pinpoint the call center agent best suited to handle an inbound customer's call.

More than 1,100 entries from organizations worldwide were submitted for this year's Stevie Awards, which are recognized as the world's premier business awards for sales, contact center and customer service professionals.

The final results will be announced during a gala banquet on Monday, February 25 at the Paris Hotel in Las Vegas, Nevada. Finalists from the United States and several other nations are expected to attend.

About Assurant Solutions

Assurant Solutions businesses develop, underwrite, market and administer specialty insurance, extended service contracts and other risk management solutions through collaborative relationships with leading financial institutions, retailers, automobile dealers, funeral homes, manufacturers, wireless carriers and other entities. With operations in 25 locations, including executive offices in Atlanta, Ga., Assurant Solutions serves clients and their customers in 12 countries throughout North America, the Caribbean, Latin America, Europe and Asia. http://www.assurantsolutions.com

Assurant Solutions is also part of Assurant, a premier provider of specialized insurance products and related services in North America and worldwide markets. Assurant, a Fortune 500 company and a member of the S&P 500, is traded on the New York Stock Exchange under the symbol AIZ. Assurant has over $28 billion in assets and $8 billion in annual revenue. http://www.assurant.com

About The Stevie Awards

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.

Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network and ValueSelling Associates.


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