Real Time Communications Industry News

TMCNet:  xMatters™ Announces Acquisition of Deloitte Australia's Bamboo™ Product Line

[February 13, 2013]

xMatters™ Announces Acquisition of Deloitte Australia's Bamboo™ Product Line

SAN RAMON, Calif. --(Business Wire)--

xMatters, inc., the relevance engine company, today announced the acquisition of Bamboo™, a leading industry mobile incident management application developed by professional services firm Deloitte (News - Alert) Australia. Deloitte introduced Bamboo in 2011 as a "mobile-first" incident management technology, revolutionizing how workplace disasters and crises are handled with its innovative mobile technology.

Bamboo publishes incident management plans, procedures and actions to an individual's smartphone in a practical and friendly way. When a plan or procedure is added or changed, Bamboo automatically updates only the affected users based on their role and other criteria. This means that even when a network fails, users can still access the latest critical information and response plans.

Bamboo's ability to publish incident management procedures to smartphones for offline access complements xMatters' existing mass notification applications which are based on relevance engine technology. xMatters' relevance engines are the next generation of emergency mass notification systems which provide relevant alerts, tasks and actions to employees, citizens, management, press, customers and anyone affected by a serious business-impacting event. The combination of these technologies provides clients with the ability to respond faster, optimize employee safety and restore services faster than ever before.

"To effectively harness the power of mobile, personal devices in the workplace you must plan for a loss in connectivity when crisis strikes," said Troy McAlpin, CEO of xMatters. "Many mass notification vendors assume that a network will be available and as we know, that's not always the case. Bamboo is the only mobile-first incident management application built from the ground up by industry experts from Deloitte. Combining Bamboo with our next generation mass notification system reduces the risk of business interruption, optimizes employee safet and lowers the cost of business response."


The need for these types of enhanced solutions was evident during the recent events of Hurricane Sandy, where mobile connections were not reliable and personnel were missing task lists, mobile access to plans and the ability to communicate rapidly. With Bamboo, personnel have plans and tasks pushed in advance to their devices. Employees can record tasks, send out "help me" SOS (News - Alert) signals, build and communicate with teams close to them using Location Based Services (e.g. GPS location) and follow plans and tasks all from their mobile devices with or without network connectivity.

"After assisting several clients through events ranging from natural disasters to civil unrest we have concluded that organizations must supply their response teams and incident management teams with information they need with or without an active communication network," said Doug Peete, VP Product Management, xMatters. "Our customers will be able to utilize this technology with their existing planning system from leaders such as Fusion Risk Management™, Kingsbridge™ and Clearview™."

Bamboo's mobile incident management feature set includes:

  • Locate My Team: allows users to find team members on a graphical map
  • Relocation: shows user's current location on a map and provides directions to defined relocation sites
  • Alert Button: triggers an outbound 'here is my location' message to request help from fellow team members
  • Contacts and Call-Tree Access: leverages the native features of user's smartphone to look up and contact team members via SMS, email and phone calls

Bamboo is now publicly available through xMatters as of today, February 13, 2013. xMatters announced it will support mass notification vendors with the Bamboo suite in addition to the xMatters mass notification system. Vendors supported will include xMatters, Send Word Now™, Mir3™, Everbridge™ and Sungard™. For more information, visit www.xmatters.com/bamboo.

About xMatters, inc.

xMatters builds relevance engines that connect people with what they need to know at exactly the right moment - so they can take immediate action. Our relevance engines work with existing enterprise applications, technologies and processes to help businesses run faster and smarter. More than 1000 global firms use xMatters to make their products and services more valuable, both internally and to their customers and shareholders. Founded in 2000 as AlarmPoint Systems, xMatters is headquartered in San Ramon, CA (News - Alert) with European operations based in London. More information is available at www.xMatters.com or 1-877-xMATTRS or +44 (0) 1483 722 001 UK.

Follow us - http://twitter.com/#!/xMatters_inc, https://www.facebook.com/xMatters.


[ Back To Real Time Communications's Homepage ]

Featured Videos

GenView Real Time Session Manager Demo

Session-based VoIP and rich media services such as video can place unique demands on the network.

GENBAND SPiDR - WebRTC Gateway

Contact GENBAND about the SPiDR™ WebRTC Gateway by clicking here.

A videoconference that calls you

On the busiest of days, who has time to stop and search for that bridge information, to have to dial or hope the link works...only to wait for the chairperson to arrive?

Call Grabber Demo

Move calls seamlessly between phones, soft clients and mobile devices at the push of a button.

Hosted Unified Communications

GENBAND's Hosted Unified Communications is a SMART OFFICE™ solution that enables voice over broadband to Business users, providing flexible migration from legacy services, supporting full regulatory features, and offering advanced services.

Featured Whitepapers

Is Your Network Ready for the Internet of Everything?

The telephone industry is undergoing a dramatic transformation that began with the introduction of IP-based data networks in the early 1990s and then with Voice over Internet Protocol (VoIP) in the late 1990s, and it now includes all forms ofvoice, video, and messaging communications.

Building a Secure and Scalable Multimedia IP Exchange

As fixed and mobile operators increasingly move to IP-based networks, the complexity required to interconnect these networks grows dramatically. Faced with increasing competition from all corners and constant challenge to grow revenues, operators are struggling with the variety and disparities in partner and customer networks.

How Carriers Can Optimize for LTE Roaming

Connectivity between mobile network operators (MNO) in 4G LTE is much more complex than it was in legacy networks.This complexity is primarily due to the change in focus. LTE is not a voice-focused roaming environment, but rather a datacentric environment.

Featured Case Studies

CASE STUDY: Real Time Communications Made Easy Via The Mobile Web

HubRTC offers the world's first WebRTC communication as a service to small and medium businesses, combining browser-based voice, video and messaging over WiFi that works on personal computers and Android smartphones and tablets. Their basic and premium solutions work with existing PBX applications servers, and support rich feature sets including voice mail and visual voice mail, audio and video conferencing, all for a fraction of the cost of old fashioned "phone systems." They have combined their Real Time Communications experts with software, devices and accessories, and cloud platforms to deliver a true office-on-the-run.

CASE STUDY: TW Telecom Accelerates Market Adoption of SIP Trunking Services

tw telecom is one of the top three largest providers of Business Ethernet in the US, connecting approximately 20,000 commercial buildings and third-party data centers to its national fiber network.

CASE STUDY: Embedding Real-Time Communications Into Digital Interactive Publishing Platforms

X-Factor Communications (XFC) is a premium provider of easy-to-use, interactive digital media software and services delivering single point publishing of Mass Notifications, advisories, emergency messages, rich informational content and advertising to any connected device.

Featured Webinars

WebRTC Applications for Service Providers using GENBAND'S SPiDR Gateway


GENBAND's SPiDR WebRTC Gateway provides an intelligent bridge between SIP/IMS based VoIP networks and the open ecosystem of the Internet. WebRTC holds great promise to revolutionize the nature of our daily communications. But what should you, as a service provider, be doing today to take advantage of this movement?

Best Practices in Deploying Hosted IP Telephony


Speaker: Sara Hughes and Mitch Layman

LTE, How Can You Accelerate The Payback? Diameter Signaling Controller


Speaker: Ashish Jain - Director Solutions Marketing