Real Time Communications Industry News

TMCNet:  TeamSupport Earns Two Bronze Awards in the 2013 Stevie Awards for Sales and Customer Service

[March 01, 2013]

TeamSupport Earns Two Bronze Awards in the 2013 Stevie Awards for Sales and Customer Service

Dallas, Texas, Mar 01, 2013 ( via COMTEX) --, the award-winning collaborative customer support software suite for service desk teams, was honored with two Bronze Stevie Awards--one for Best Contact Center Solution and one for Best Relationship Management Solution--during the 7th Annual Stevie Awards Gala for Sales and Customer Service. The awards gala was held February 25 in Las Vegas.

TeamSupport, founded in 2009, is a cloud-based customer support suite that facilitates solving customer issues by focusing on communication, collaboration, and knowledge sharing between internal support team members and other constituents within the company.

"It is an honor for TeamSupport to be ranked among the best of the best vendors supporting sales and customer service teams," said Robert C. Johnson, founder and CEO. "These awards are a validation of the role TeamSupport plays in helping support teams serve their customers as well and as efficiently as possible." Built by a team of veteran software and service professionals, TeamSupport is a trusted software provider to prominent business clients around the globe and today is widely considered one of the best in the field. TeamSupport It was also named one of the 10 Best CSM Software Suites of 2013 by Info-Tech Research Group.

"The magic of TeamSupport is that it is sophisticated, yet easy to use. Departments can be fully up and running within a matter of days," said Johnson. "And, it's highly cost-effective. At the same time, it is highly flexible--users can configure its features to match the unique needs of their respective service team." TeamSupport is more than just a ticketing system. Rather, it also helps customer service teams and departments collaborate and communicate more effectively, and stay organized better. TeamSupport's most popular features include: Ticket Deflection, which suggests possible solutions to customer issues before they call for help; E-mail integration, a "command central" that organizes communication and prevents them from falling through the cracks; Screen recording to capture customer issues in real-time; and Integration with Salesforce, Facebook, Dropbox and other widely used tools.

ABOUT TEAMSUPPORT, based in Dallas, Texas, is a web-based help desk and service desk application built specifically for customer-facing support. Built by a team of veteran software company executives, TeamSupport has won many awards and is a trusted software provider to prominent business clients around the globe.

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