Real Time Communications Industry News

TMCNet:  KLAS Research Report Recognizes Parallon with Highest Performance Scores in Revenue Cycle Outsourcing

[December 19, 2013]

KLAS Research Report Recognizes Parallon with Highest Performance Scores in Revenue Cycle Outsourcing

FRANKLIN, Tenn. --(Business Wire)--

Parallon announced today that it has earned the highest overall performance ratings of fully rated revenue cycle outsourcing companies in a KLAS Research Report, "Revenue Cycle Outsourcing 2013: Tools, Expertise and Resources Key to Improved Collections." The report, released December, 2013, noted Parallon scored the highest in reducing A/R days and the cost to collect and in increasing the net collection ratio due to strong tools, technologies and processes. The report is based on in-depth interviews of healthcare providers who currently outsource their revenue cycle management services.

The report distinguished that "Parallon stands out as having the highest impact overall in almost every key metric due to proven workflow and technology." Key performance metrics evaluated in the report include: cost to collect, increase of collections as a percentage of collectable accounts (net collection ratio), denials management, reduction in A/R days and discharge not final billed (DNFB).

"We understand the pressures providers are under to curb costs and to find greater process efficiencies while delivering exceptional patient care. Working alongside our clients, we leverage our operational expertise, best practices and commitment to enabling technologies to improve outcomes," said Eric Ward, president and chief executive officer of Parallon's revenue cycle services business unit. "It is an honor to receive validation from clients that our integrated approach and customizable revenue cycle solutions bring immediate and meaningful impact."

One client specifically highlighted "Parallon's strong relationship-building ability with payers" as a key reason for its high performance with DNFB. Another healthcare provider added further commentary, noting, "There are pressures because of reimbursement cuts and regulations that we will be focused on, so we want to leave our revenue cycle up to the experts at Parallon …"

Parallon also earned the highest ratings in all three technology impact areas evaluated, with providers noting the company's easy-to-use technology, quick improvements in processes and efficiencies and actionable dashboards.

Parallon has built a reputation for end-to-end, scalable revenue cycle management services, and the latest report highlights Parallon's leadership in this area. Launched as a subsidiary of HCA - Hospital Corporation of America in 2011, Parallon is credited for bringing today's modern revenue cycle shared services model to the healthcare industry. Today, Parallon is responsible for collecting $35 billion in cash annually and recovering $750 million in underpayments and overturned denials annually. In the past year, Parallon's revenue cycle business unit has seen steady growth through client engagements with market-leading healthcare organizations and pioneering business intelligence and analytics tools that have garnered national mainstream accolades.

About KLAS

KLAS is a research firm on a global mission to improve healthcare delivery by enabling providers to be heard and counted. Working with thousands of healthcare professionals and clinicians, KLAS gathers data on software, services, medical equipment, and infrastructure systems to deliver timely reports, trends, and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter (News - Alert) at

About Parallon

Headquartered in Franklin, Tenn., Parallon Business Solutions, LLC is a leading provider of healthcare business and operational services. Parallon partners with hospitals and healthcare systems to improve their business performance through proven practices in revenue cycle; technology; workforce management and consulting, in addition to group purchasing and supply chain management through Healthtrust Purchasing Group, L.P. Parallon is dedicated to bringing deep and evolving industry knowledge, a long track record of operational excellence and a broad portfolio of services to all partnerships in order to help clients thrive in the communities they serve. Together with its affiliates, Parallon employs more than 24,000 professionals and serves more than 1,400 hospitals and 11,000 non-acute care providers, including ambulatory surgery centers, physician practices and alternate care sites. Visit or follow @ParallonConnect.

[ Back To Real Time Communications's Homepage ]

Featured Videos

GenView Real Time Session Manager Demo

Session-based VoIP and rich media services such as video can place unique demands on the network.


Contact GENBAND about the SPiDRâ„¢ WebRTC Gateway by clicking here.

A videoconference that calls you

On the busiest of days, who has time to stop and search for that bridge information, to have to dial or hope the link works...only to wait for the chairperson to arrive?

Call Grabber Demo

Move calls seamlessly between phones, soft clients and mobile devices at the push of a button.

Hosted Unified Communications

GENBAND's Hosted Unified Communications is a SMART OFFICE™ solution that enables voice over broadband to Business users, providing flexible migration from legacy services, supporting full regulatory features, and offering advanced services.

Featured Whitepapers

Is Your Network Ready for the Internet of Everything?

The telephone industry is undergoing a dramatic transformation that began with the introduction of IP-based data networks in the early 1990s and then with Voice over Internet Protocol (VoIP) in the late 1990s, and it now includes all forms ofvoice, video, and messaging communications.

Building a Secure and Scalable Multimedia IP Exchange

As fixed and mobile operators increasingly move to IP-based networks, the complexity required to interconnect these networks grows dramatically. Faced with increasing competition from all corners and constant challenge to grow revenues, operators are struggling with the variety and disparities in partner and customer networks.

How Carriers Can Optimize for LTE Roaming

Connectivity between mobile network operators (MNO) in 4G LTE is much more complex than it was in legacy networks.This complexity is primarily due to the change in focus. LTE is not a voice-focused roaming environment, but rather a datacentric environment.

Featured Case Studies

CASE STUDY: Real Time Communications Made Easy Via The Mobile Web

HubRTC offers the world's first WebRTC communication as a service to small and medium businesses, combining browser-based voice, video and messaging over WiFi that works on personal computers and Android smartphones and tablets. Their basic and premium solutions work with existing PBX applications servers, and support rich feature sets including voice mail and visual voice mail, audio and video conferencing, all for a fraction of the cost of old fashioned "phone systems." They have combined their Real Time Communications experts with software, devices and accessories, and cloud platforms to deliver a true office-on-the-run.

CASE STUDY: TW Telecom Accelerates Market Adoption of SIP Trunking Services

tw telecom is one of the top three largest providers of Business Ethernet in the US, connecting approximately 20,000 commercial buildings and third-party data centers to its national fiber network.

CASE STUDY: Embedding Real-Time Communications Into Digital Interactive Publishing Platforms

X-Factor Communications (XFC) is a premium provider of easy-to-use, interactive digital media software and services delivering single point publishing of Mass Notifications, advisories, emergency messages, rich informational content and advertising to any connected device.

Featured Webinars

WebRTC Applications for Service Providers using GENBAND'S SPiDR Gateway

GENBAND's SPiDR WebRTC Gateway provides an intelligent bridge between SIP/IMS based VoIP networks and the open ecosystem of the Internet. WebRTC holds great promise to revolutionize the nature of our daily communications. But what should you, as a service provider, be doing today to take advantage of this movement?

Best Practices in Deploying Hosted IP Telephony

Speaker: Sara Hughes and Mitch Layman

LTE, How Can You Accelerate The Payback? Diameter Signaling Controller

Speaker: Ashish Jain - Director Solutions Marketing