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TMCNet:  Growth Opportunities in the Hosted/Cloud Contact Center Market - Research and Markets

[January 10, 2017]

Growth Opportunities in the Hosted/Cloud Contact Center Market - Research and Markets

Research and Markets has announced the addition of the "Growth Opportunities in the Hosted/Cloud Contact Center Market" report to their offering.

New analysis finds that the market for cloud contact centers continues to increase.

The acceleration of omnichannel and digital transformation, coupled with the C-suite demands for stronger and swifter growth, is driving future technology acquisitions.

Clear articulation of visionary perspectives on the digital transformation of business, and the necessity for cross-organizational support for initiatives will be necessary to drive demand with strategic audiences (CXOs, line-of-business leaders, IT leaders, and SMB leaders).

Key Topics Covered:

1. Executive Dashboard

- Purpose of this Experiential Study

- 5 Step Process to Transformational Growth

- Strategic Imperatives for Hosted/Cloud Contact Center Solution Providers (CCSPs)

2. Growth Environment-Market Overview

- Hosted/Cloud Contact Center Market Definitions

- Market Definitions

- Hosted/Cloud North America Contact Center Provider Landscape

- Drivers and Restraints

- Forecast Assumptions

3. Market Forecasts

- Revenue Forecast North America Hosted/Cloud Contact Center Market

- Competitive Analysis Market Share-IVR

- Competitive Analysis-Market Share ACD

- Competitive Analysis-Market Share Customer Chat

- Competitive Analysis-Market Share utbound Contact




- Competitive Analysis-Market Share APO

- Competitive Analysis-Market Share Hosted/Cloud Contact Centers

4. Visioning Scenarios

- Macro to Micro Visioning

- Visioning Scenarios for the Cloud Contact Center Market

- Top Predictions for the Cloud Contact Center Market

5. Growth Pipeline

- Levers for Growth

6. Vision and Strategy-Growth Opportunities

- Growth Opportunity 1-Omnichannel Customer Experience

- Growth Opportunity 2-Customer Experience Analytics

- Growth Opportunity 3-Big Data & Analytics/Machine Learning

- Growth Opportunity 4-Social Media Monitoring

- Growth Opportunity 5-Social Customer Engagement

- Growth Opportunity 6-Agent Desktop/Agent Empowerment

- Growth Opportunity 7-Catering to the New Workforce

- Growth Opportunity 8-Automation via Artificial Intelligence (AI)

- Growth Opportunity 9-Virtual Agent/Advisor

- Growth Opportunity 10-Live Chat

- Growth Opportunity 11-Proactive/Interactive Customer Contact

- Growth Opportunity 12-Messaging Platforms in Customer Service

- Growth Opportunity 13-Gamifying the Customer Experience

- Growth Opportunity 14-Video

- Growth Opportunity 15-Back Office WFO

- Growth Opportunity 16-The IoT: Supporting Immersive Experiences

- Growth Opportunity 17-WebRTC Applications

- Growth Opportunity 18-BC/DR: Enabling Continuous CX

- Growth Opportunity 19-Industry Focus: Healthcare

- Growth Opportunity 20-Industry Focus: Retail

7. Brand and Demand-Growth Opportunities

- Growth Opportunity 21-Innovation & Transformation

- Growth Opportunity 22-Third Party Validation

- Growth Opportunity 23-Customer Lifetime Value (CLV)

- Growth Opportunity 24-Best-in-Class

- Growth Opportunity 25-Sales & Marketing Use Cases

- Growth Opportunity 26-Industry Vertical Marketing

- Growth Opportunity 27-Lead Generation

- Growth Opportunity 28-Inbound Marketing Capabilities

- Growth Opportunity 29-Outbound Marketing Priorities

- Growth Opportunity 30-Social Media Marketing

- Growth Opportunity 31-Sales Enablement Content

8. Growth Opportunities Matrix

- Identifying Your Company's Growth Zone

- Growth Opportunities 1-20-Vision and Strategy

- Growth Opportunities 21-31-Brand and Demand

- Growth Opportunities Matrix

9. Growth Strategy and Implementation

10. Appendix

For more information about this report visit http://www.researchandmarkets.com/research/mzzrs7/growth


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