Real Time Communications Featured Article

Real Time Communications Week in Review

May 24, 2014

No matter what medium we are using to communicate – whether it’s our mobile devices, browsers, communication client or application – the key trend is “real time.” We want access to information and people at the exact moment we’re looking for it, and companies need to adapt to this growing demand for real time communications. Here are the top stories in the space.

First up, here’s what you missed on the blog this week:

GENBAND also had some big company news this week:

Voxer, a major name in both multimedia messaging and push-to-talk, is looking to make its mark on the real time communications field with its new Voxer Windows Desktop. Voxer Windows Desktop offers many of the same features on both mobile and Web platforms, which will no doubt prove useful not only for those in a central office but also for those who work remotely. Meanwhile, these users will get access to a robust array of features including the ability to access more than one chat in progress at the same time, as well as the ability to listen to live messages while conducting at least one chat.

The question of what to do with over-the-top (OTT) services such as Skype and WhatsApp is a going concern among mobile telecoms. While consumers love that they can send free calls and text messages using such services, OTT is a challenge for mobile networks. OTT uses mobile infrastructure and undercuts the very telecom services that pay for it.

The ultimate measure of a technology from a business perspective is how much it can generate in terms of income or cost savings. With that in mind, we took a look at real time communications and how it stacks up in terms of cost savings. Is it really an economical technology?

We caught up with Robert Campozano, who founded and operates sipIQ, a provider of unified communications services designed to ensure businesses teams and their customers and partners can stay seamlessly connected. Campozano comes from a strong background in telephony – he started working in network IT support before most companies made the jump to adding CTO or IT directors, and then realized the huge potential in telephony systems.  

Source Elements, a provider of professional Internet audio services and support to studios, voice talent, broadcasters and musicians, is one company getting involved with the growing WebRTC technology, which is an open-source HTML5 technology that enables real time communications and peer-to-peer connections over a Web browser. Source Elements is using the technology to create Source-Connect Now, a remote recording service for audio professionals.

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