Real Time Communications Featured Article

Larger Businesses Take Advantage of UC Federation

May 30, 2014

Unified Communications (UC) Federation is best understood as communications among different organizations and UC platforms as if they are all on the same platform.

UC Federation is found at Fortune 500 and Global 1000 companies, and enables enterprises to communicate efficiently with suppliers, partners and customers.

“A successful ecosystem utilizing UC Federation requires implementing a BroadSoft, Cisco or Microsoft UC solution, performing the necessary setup or interoperability (if connecting disparate UC solutions) and managing the UC Federation over time as other enterprises join or experience changes in their UC environments,” David Byrd, chief marketing officer at ANPI, said in a recent blog post on Channel Partners Telecom.

Based on his extensive experience at ANPI, where he leads marketing programs for enterprises, carriers, and smaller or medium-sized businesses, and before at Broadvox, Byrd said UC Federation is often used in “mission critical” communications. Byrd cites examples of the design of an aircraft carrier, car or fighter jet, which may require engineering input from several enterprises. “The project can have increased and improved collaboration if UC Federation is implemented,” Byrd said. “This saves time, reduces errors and, ultimately, can increase the confidence of the business leaders that the project can be completed on time and within budget.”

In addition, UC Federation lets end-users engage business associates across partner organizations in real time communication. It uses instant messaging and presence (IM&P), multi-party chat, voice, video calling and conferencing, just “as if they are on the same UC platform,” B2B UC collaboration and federation services provider NextPlane explained in a statement.  It can be “invaluable” if used in the proper ecosystem, Byrd adds.

Businesses can implement UC Federation internally or may opt for UC Federation in the cloud provided by service providers. NextPlane, EsnaTech and Intelepeer are among the better known service providers, Byrd said.

These are the types of considerations enterprises and organizations have to account for today, as different communications systems, platforms and applications can offer different features and functionality for different purposes, fueling the dynamic real time communications landscape

Edited by Rachel Ramsey

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