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Vyopta Launching WebRTC Support for Cloud Solution

June 18, 2014

Cloud video customer engagement company, Vyopta Inc. is partnering up with Pexip to expand its services with the addition of WebRTC support, allowing customers and employees to engage with each other more promptly.

WebRTC (real time communications) integrates with Vyopta’s cloud solution through an embedded web widget for a simpler and more efficient design and user experience. By using the solution, companies can hope to reach more customers and smartly use resources.

“Adding WebRTC integration allows Vyopta to add even greater value to organizations that want to use video for customer engagement,” said Alfredo Ramirez, president and CEO of Vyopta in a statement. “With software based codecs embedded into browsers, organizations can now provide best of class services over video to nearly all of their customer base.”

Vyopta says its services can be adapted to different organizations and companies, such as lending services in the banking sector, connected learning at universities or patient and collaborative care in the healthcare sector.

Customer can connect face-to-face with an employee regardless of the device they are using and on the company’s end, it can avail of analytics to track progress and develop accurate billing options.

We’re seeing a move to more efficient and timely online-driven customer communications says Vyopta where call and text-based options were extremely limited before.

“Traditional approaches to virtual customer engagement have been limited to either phone-based interactions,” the company says, “with ‘the next available agent,’ text-only chat interactions, or video interactions on a very limited scale from hardware-based kiosks, making them impersonal, complex and expensive to deploy and scale.”

Vyopta’s solution is scalable for different demands and boasts its simple user experience for the company to try out. 

Edited by Maurice Nagle

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