Real Time Communications Featured Article

Real Time Communications Week in Review

June 21, 2014

As businesses look to save money and improve relations with customer bases, the idea of bringing real time communications into play comes up more and more often. With a growing number of uses for such tools, it's easy for businesses to wonder just how such products and services can help each individual business succeed. With a weekend afoot, it's a great time to consider that issue more fully, so to help on that front, we're going to run down the biggest developments in the week that was with our Week in Review coverage.




First, mPortal offered up some commentary on its role in real time communications, discussing how mPortal puts Web-based real time communications (WebRTC) to work in its operations, and in its product line. Instead of building a major product all at once, mPortal looks to build a simple product at first and add functionality based on the feedback provided by the community. This allows mPortal to keep costs down while providing a product that users can get behind.

Next, we had a look at the importance of video in real-time communications, and how it was likely to prove more important than some might have expected. Video is clearly playing a greater role in business interaction, allowing people to have that face-to-face time without having to necessarily be in the same room, so as a result, more products are bringing in video functionality. But video is more than just face-to-face contact, as some businesses are starting to bring in analytics and speech recognition tools to video.

Vyopta brought in the next bit of news as we took a look at the company's new partnership with Pexip to bring WebRTC support to its line of cloud-based video customer engagement tools. With the new solution in place, users have the ability to better incorporate video into the customer experience, making it easier to work with and better overall for the customer. Customers can connect to employees using the Vyopta solution, regardless of the device in question, and can even produce valuable information using analytics tools.

Then we took a look at how the reality of WebRTC was shaping up against the predictions that emerged around WebRTC back when it was coming out. While it seemed that WebRTC's steak would have a tough time matching its sizzle for some time, so to speak, it's becoming increasingly clear that the reality is beginning to mesh with the predictions. This assessment was based on the results of Dialogic's second annual WebRTC Impact Survey and accompanying discussions from the GENBAND Perspectives14 event, as well as recent news.

Finally, we took a look at TokBox, who brought out a large-scale upgrade to its voice and video platform. TokBox introduced said update at the WebRTC IV Conference and Expo, and brought out not only support for Intel x86 systems, but also new features for mobile devices as well. The Intel x86 support gives TokBox access to business users ranging from the sole proprietor to the biggest enterprise, and incorporating new tools for mobile devices allows better access to a market that's seen major growth in the last few years.

That was the week that was in real-time communications, and a big week it was indeed. With new products, services and perspectives emerging onto the scene, there was enough for anyone to consider. Our global online community was in rare form, bringing back all the best in news, so be sure to join us back here next week for all the latest, and every weekend for our Week in Review.

 

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