Real Time Communications Featured Article

GENBAND Demonstrates Simplicity of WebRTC Through Kandy Platform

July 24, 2014

Offering customers video calls from a Web site used to be an enormous hassle until the advent of the WebRTC standard. Today, companies are using this browser-to-browser communication standard to build easy video widgets companies can use to allow their customers to call them.

At the recent WebRTC event held in Atlanta,  Brad Bush, CMO and EVP of telecom networking company GENBAND, took an opportunity to introduce show attendees the company’s Kandy API platform, its platform-as-a-service in real-time, as Bush referred to it. The solution makes it easy for users to build video communications onto their Web sites.

During the demo, GENBAND employees showed how easy it is to create a JavaScript set as a quick start, put it onto a Web site and set up a “hunt group,” or a group of extensions that are organized to process specific calls, all through the Kandy API.

“This is something that anybody can do,” said Bush. “What Chris [who ran the demo] is going to do is go to Kandy and first put in the SIP number they’re going to call, and that can be a telephone number too, so it’ll work either way, then you can put in any information in the general information. What’s cool about these quick starts, and this is just one of the quick starts that we have, is that they generate the JavaScript for you. Chris will cut and paste that, so you’ll see on the bottom of this Web site that all we have to do is paste that code in and it generates a button.”

This button, which can be put anywhere on the Web site, acts as a “concierge button.” Bush noted that this isn’t even the “cool” part…it’s the simple part.

“The cool part is what we’re going to show you now. What Chris is going to do now is log in to the Kandy administrative portal, and we’ll show you what the Genbank administrative portal looks like from behind,” he said. “So, what Chris is going to do is log in and click ‘manage,’ and we have several tabs at the top: users, SMS, hunt groups and a whole lot more, so you can manage, add and delete users, put in numbers for SMS sending, and add in hunt groups.”

Clicking on “hunt groups” allows the user to easily administrate them by managing the SIP trunking uniform resource identifiers, or URIs. From here, a user can add and delete agents as required by inputting their telephone numbers or SIP trunks, and then hit “preview,” which Bush said will provide a sample view from each agent’s point of view that indicates what those agents can see from their desktops. It essentially allows the developer to see what the agent would see if he or she logged in.

“What this allows us to do is test the application as if we were using the application as users,” said Bush. The developer can act as the user, click on the concierge button and click “call.” The tester can then accept the call and see the video and hear the audio to ensure everything is working well from the user’s point of view.

The end result is easy video and audio communications across browsers that can be set up by non-technical people. It’s a way to go the extra mile with customers and add more personalization to already compelling real-time communications.

For more information about the WebRTC Conference & Expo, visit the Web site here.

Edited by Adam Brandt

Article comments powered by Disqus

  Subscribe here for RTCW eNews