Real Time Communications Featured Article

Your Voicemail System is End of Life - Why You Should Not Buy a Replacement

August 07, 2014

The days of voicemail are numbered.

To be frank, I don’t even check voicemail any longer because my greeting says not to leave a message. Instead, I give out an email address and suggest they text me. This approach of mine is an early version of what we all will be doing soon.




The need to leave a message isn’t going away. What’s going away are the communications silos that make people need to leave voicemail. Instead, soon people will try calling a colleague and then leave a chat message when they can’t reach the person by voice call. This already is happening for people who use Skype or Microsoft Lync for business, the company’s unified communications solution.

The future is unified communications, not siloed communications channels that demand that we check a host of disparate services to connect fully with colleagues, friends and family.

One console. Every communications channel on that console. Whether voice, chat, fax, email of video, we’re rapidly moving to the day when things like voicemail are dead.

Customers will be able to call a business by clicking a link, and contextual information about the caller will arrive with the incoming call. Video calling will be a native application on any browser, and sales teams will forget that there was even such a thing as the conference call. Instead, the casual videoconference will take its place.

Helping along the process will be WebRTC.

WebRTC delivers unified communications to any device that can support a modern web browser. Instead of plugins or clients, WebRTC promises to make unified communications simple and ubiquitous.

With the future clearly headed toward WebRTC, this is going to turbocharge what already has been started by the current crop of unified communications solutions.

So the voicemail system is dead. So is anything analogue, including analogue PBX business phone systems and non-IP fax solutions. The future is unified communications, and that means digital. More than that, it means WebRTC.



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