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What's Now and What's Next in Enterprise Communications

October 29, 2014

Work is no longer a place; it’s an activity. This statement became a popular utterance in business circles a few years ago. That still holds true today. In fact, at no time has it been more accurate.

As IDC reports, the world's mobile worker population will reach 1.3 billion in 2015, representing 37.2 percent of the total workforce. Growth in the number of mobile workers is obviously being driven by the rise of smartphones and tablets, and the widespread availability of both wireline and wireless broadband connectivity.

That, paired with the rise of cloud computing, now means that both stationary and mobile workers can more easily and affordably access cloud-based software and collaboration tools to connect with their companies, co-workers, and other colleagues, and to make more informed business decisions to drive efficiency and profitability.

"The barriers to adoption no longer outweigh the benefits of unified communications, and as a result there are fewer and fewer businesses not utilizing UC," said Diane Myers, principal analyst for VoIP, UC, and IMS at Infonetics Research. "Enterprises have a number of choices, from traditional premises-based solutions to a variety of cloud capabilities. This makes for a fragmented market for businesses to wade through, but it also provides options to best fit a wide swath of requirements."

David Danto, principal consultant for collaboration, multimedia, video and UC at Dimension Data, added: “Costs are coming down and with costs dropping, you are starting to see businesses utilizing the technology in much larger numbers.

“In the past, there might have been one videoconference room per building and now everyone has the capabilities on their computers,” Danto continued. “Basically, for the cost of two telephones and a TV set, you can put in videoconferencing and can operate it from your smartphone.”

While that is true, a wide array of companies are offering solutions that cater to the needs of enterprises, which tend to want high-quality and scalable unified solutions. New offerings on this front include GENBAND’s Generation Enterprise, an end-to-end solution powered by the EXPERiUS Application Server platform; the QUANTiX portfolio, which offers advanced security, session management and policy control technologies and includes a scalable session border controller; the high-density CONTiNUUM gateway family; and NUViA cloud solutions.

Canadian bank CIBC is among the enterprises now leveraging the UC solutions of GENBAND, which Nov. 2 through 4 will host its first annual Enterprise User Conference, where GENBAND customers and partners will come together to exchange ideas and learn more about GENBAND’s enterprise portfolio. 

Edited by Stefania Viscusi

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