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Fingerlakes Technology Group Increases Revenue, Thanks to Calix

October 30, 2014

Finger Lakes Technologies Group, a Cisco premier certified partner, has been servicing communications needs for customers for well over 100 years. Staying relevant in a changing landscape is no small feat for any provider as they compete with broadband service providers and mobile providers for paying loyal customers.

FTLG offers voice, video and data, in addition to wireless technologies to a wide range of industries, including government, hospitality, retail, financial and healthcare. Offering unparalleled products and support to these industries is key to its success, and through partners like Calix, staying relevant is a reality.

FTLG uses Calix’s Service Verify, a solution that automates collection and analysis of key performance metrics from intelligent Ethernet access devices, and provides custom, real-time reporting that can be analyzed internally or shared externally with demanding business customers.

What FTLG found was that they were able to charge an additional fee to its wholesale customers using Service Verify to proactively monitor and offer a customer portal, keeping tabs on data and the status of working circuits.

Calix’s Service Verify allows for Carrier Ethernet services to be delivered with confidence.

Here what FTLG had to say about using Calix’s services for increasing revenue streams:

The company’s partner program also allows it to provide communications service providers around the world with highly knowledgeable and skilled sales and support resources in their own geographies.

Calix recently held its User Group Conference, which included include new customer appreciation activities, industry-focused main stage sessions, educational breakouts, and Calix training.

Edited by Stefania Viscusi

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