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Bit6 Adds PSTN Interoperability to SDKs

December 03, 2014

A major aspect of business agility revolves around connecting information, people and resources anywhere and anytime. An efficient way to accomplish this is through the use of Communications as a Service (CaaS). Such communications can include Voice over IP (VoIP), instant messaging (IM), collaboration as well as video conference applications using fixed and mobile devices. Essentially, CaaS is a collection of different vendor services that facilitate business communications and can lower costs.

Earlier this week, CaaS provider Bit6 announced that they are adding public switched telephone network (PSTN) to their Software Development Kits (SDK) for the iOS, Android and JavaScript platforms. The goal is to help app developers leverage the entire communications ecosystem, which will bridge smartphones with legacy telephone that include landlines and feature phones.

The acceptance of bring your own device (BYOD) by companies allows for more freedom and the ability to work from any location. The problem is making sure that everything needs to be connected quickly, efficiently and pretty much all the time. Another thing that BYOD has brought about is the availability of more Web and mobile applications. With that in mind, the goal of the Bit6 platform is to help developers create new ways to deliver real-time voice, video and text/multimedia messaging capabilities to these integrated applications.

Bit6 will give app developers the ability to quickly and easily add features designed to enable user-to-user communications across devices that they carry outside the office, such as smartphones, feature phones, tablets and Web browsers. The inclusion of PSTN interoperability makes it possible for app users to initiate calls to landlines or mobile phones in addition to VoIP and WebRTC connectivity.

Alexey Goloshubin, who is Bit6’s CEO, had the following to say "Providing PSTN interoperability gives app developers the best of both worlds – allowing them to leverage emerging communications technologies such as WebRTC while also connecting with the large portion of the population that continues to rely on traditional landlines and mobile phones – and will continue to do so for many years to come. We are excited to enhance the ability of app developers to offer a seamless user experience that satisfies the broad spectrum of ways app users communicate."

As more networks are deployed on a global level, we see that more companies are embracing VoIP for their company communication needs. Bit6 feels that its new PSTN capabilities can be used as a sort of safety net for VoIP systems. The feeling is that if a VoIP connection is poor, the system can default to PSTN, which has the added benefit of reducing operational costs without sacrificing Quality of Service (QoS). A good customer experience is necessary these days for a company to prosper and the ability to maintain QoS is crucial.

Edited by Maurice Nagle

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