Real Time Communications Featured Article

AVST's CX-E UC Platform Nets Interoperability Certification from GENBAND

January 06, 2015

When it comes to building an operation, particularly one that deals with unified communications (UC) and real time communications, it's important to set it up such that it's readily able to work with components from other vendors. After all, no one wants to get into a situation where a critical system won't work because two parts don't work together. Interoperability becomes a key component, therefore, of many systems and adds to versatility and overall effectiveness in the field. Applied Voice & Speech Technologies, Inc (AVST), meanwhile, has recently achieved such interoperability with GENBAND, who gave AVST's CX-E system certification for GENBAND's CS2100 product line.




With this new certification, AVST confirms its front-runner position in terms of simultaneous call control integrations, whether premise or cloud, among UC platforms in the market. The CX-E has already shown itself to be a leader in the field, bringing its capability with mobile, voice, business process applications and collaboration tools to several firms in the field. It offers an array of tools ranging from interactive voice response (IVR) systems to a complete personal assistant known as the Atom system, which can perform a variety of tasks ranging from scheduling meetings to informing others of a user's current whereabouts, all from a simple voice-based operations platform. AVST, at last report, currently offers its services to such names as Microsoft, Alcatel-Lucent, ShoreTel and even GENBAND itself.

Recently, AVST found itself called up on to provide service to a major hospital system in the United States, which had its collective eyes on moving to voice over Internet protocol (VoIP) service while at the same time making its call processing operations more centralized. AVST topped the list in considerations thanks to that impressive level of interoperability, working not only with currently in place GENBAND systems, but also with those of NEC. While the GENBAND interoperability is one of the newest such certifications AVST can bring to the table, it's far from the only one; back in September, AVST brought out integration with Microsoft Lync 2013, and recently, the company offered integration with Broadsoft to help further gains in the hybrid cloud-based UC field.

In a perfect world, all systems would be equally interoperable, and there would never be a concern for just what systems would work well with other systems. But this is not that world, and as such, careful and rigorous testing must be established and performed to ensure that the systems that business depends on every day can work together to provide the best outcomes for the companies putting said systems to work. Interoperability testing opens up the field of choice for consumers, and makes sure that those choices made work best for the firms making the call. Considering the sheer number of tools AVST can offer, meanwhile, makes it all the more important to make sure it works well with what's currently in place; it would be a shame to miss out on all those tools in one place because the CX-E wouldn't work with what was already in place. With this new testing, meanwhile, it makes it a bit clearer that it will work with GENBAND, among others, making it worth considering for many firms.

So for those looking for a new way to augment UC operations, as well as keep up with several breeds of hardware currently operating in the system, AVST's CX-E might be just what the doctor ordered. 




Edited by Maurice Nagle

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