Real Time Communications Featured Article

Government Agencies Could Pave the Way for Real Time Communications

February 12, 2015

When trying to stay connected in our personal or professional lives, leveraging real-time capabilities is generally at the top of the priority list. Depending on the channel, however, this kind of connectivity is often out of reach. WebRTC (Web real-time communications) was developed in an effort to bridge the gap, but mainstream adoption is still in the future.

Until then, there are opportunities beyond enabling websites for video and voice. According to a recent All Stream blog, WebRTC can also provide the foundation for data sharing, a key capability for companies seeking to communicate online. For those working in the government sector, this capability could significantly streamline operations.

While not every organization will desire the connectivity WebRTC provides, it does enable the delivery of better service. In the government office, for instance, citizens could be directed to the agency website for specific information. If additional help is needed, a department representative could speak directly to the citizen or call up needed documents and share them as necessary, through a real-time Web connection. The individual trying to complete an application for a business license could instantly connect with a government employee to receive assistance.

The citizen who needs to report a problem in his or her local community may be accustomed to running into roadblocks when calling the local municipality. The larger the city, however, the more difficult it is to talk to an individual as needed. With WebRTC, that communication not only happens in real-time, it can also be enabled through the Web connection, eliminating the boundaries normally associated with standard business hours.

The professional in the field in a number of different industries could also benefit from access to WebRTC. The individual inspecting a building during the construction phase may run into an issue that requires the eye of someone in another department. That individual may not have the time or resources to get to the same location, but a WebRTC enabled site allows the professional in the office to share images and information with the professional in the field and vice versa.

Image via Shutterstock.

While a number of different industries can benefit from such a capability, the local city government could extend much better service to its citizens, demonstrating better use of tax-payer tools, resources and time. Professionals in the field would have access to the technology they need to meet expectations, report on activities and produce results faster.

When accountability for resources is in the public eye, WebRTC could provide a critical benefit. As we wait for mainstream adoption through education, demonstrated use cases such as these could pave the way for broader acceptance.

Edited by Stefania Viscusi

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