Real Time Communications Featured Article

Vizicom Introduces Visual and Vibrant Online Concierge Platform Bringing People and Ideas Together in Real Time

February 17, 2015

Demonstrates the power of VIP video shopping with Toy Genius at the 112th annual North American International Toy Fair

February 17, 2015; NY, NY:  Vizicom Solutions today announced it has launched its Virtual VIP Shopping Experience and Workflow Optimization Suite making human interactions better for companies and the customers they serve.  The Vizicom team demonstrated fun, intuitive and profitable selling online with the help of “Toy Tech” experts working from Toy Genius shops in New Jersey, and interacting live with visitors at the largest toy and youth product marketplace in the Western Hemisphere (bringing together more than 1,000 exhibitors showcasing more than 150,000 new products to nearly 10,000 buyers from over 100 countries).




“The response has been amazing!” said founder and President of Vizicom, Jeff Singman. “Retailers now have a means to compete by delivering a fun, rewarding experience, helping customers discover and buy things using rich multimedia and co-browsing and a web application that makes it easier than ever to complete a transaction.” 

Leveraging the latest advancements in real time communications, video, web and mobile technologies, Vizicom supports personal customer interactions through their Virtual VIP Shopping Experience and Workflow Optimization Suite solutions supporting e-commerce, contact center, customer service and applications that enable high impact and consistent interactive experiences across multiple channels.

While toys were the first fun way to demonstrate the power of Vizicom’s online interactive platform, any retailer, whether selling fashion, food, consumer electronics and more, can take advantage of offering visually rich conversations using only the browser, without any need for consumers to download applications. Vizicom’s solutions work on all IP-endpoints – mobile devices, computers, and even SmartTVs with browser capability.

Vizicom also supports services – from healthcare to legal, from education to hospitality – people can interact without having to pick up a phone or dial into a conference bridge; supporting multiple parties, Vizicom’s related Workflow Optimization Suite makes it possible to connect with others with a single touch.

Vizicom’s solution was developed in partnership with Kandy, a real time communications software Platform-as-a-Service, launched in 2014 by GENBAND.  “It’s great to see our suite of APIs, SDKs and Quick Starts enabling Jeff to easily add communications like chat and video to the Toy Genius site,” said Paul Pluschkell, Executive Vice President, Strategy and Cloud Services, GENBAND. “With a few pieces of Kandy, Jeff has created an online shopping experience with a human connection. Even the big ecommerce sites aren’t doing this, yet!”

The Toy Genius experience is available at www.toygenius.com.

Learn more about Vizicom at www.vizicomsolutions.com.

Learn more about Kandy at www.kandy.io.




Edited by Stefania Viscusi

Article comments powered by Disqus


Home
  Subscribe here for RTCW eNews