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Europe Picking Up the Pace with Real Time Communications

May 26, 2015

While the U.S. is leading the charge when it comes to real time communications, several recent announcements show that Europe is picking up its pace when it comes to real time communications adoptions.

European Computer Telecoms AG (ECT for short) recently announced that a major European incumbent operator offering fixed, mobile, Internet, digital television and ICT services has begun using ECT’s INtellECT WebRTC Solution enabled by Dialogic PowerMedia media processing software to provide WebRTC-enhanced voice and video 0800 toll free services.

The WebRTC solutions lets operators offer enterprise customers a 0800 number and an HTML Click-to-Call Button that allows voice and video calls from any national and international location without having to install client software, the big advantage of WebRTC.

via Shutterstock

Customers using the solution also will be able to use number translation of the conventional 0800 number and the incoming WebRTC calls through a web portal, according to the company. The portal also lets users define interactive voice and video response, automatic call distribution, skill-based routing, intelligent voice and video queuing, voice and video recording, and many other features.

SMART Technologies, a Calgary company that provides real time collaboration solutions, also recently announces that the new 84" version of the SMART kapp digital capture board is now shipping, and with greater penetration in European markets.

SMART kapp 84 is a digital real time communications version of yesteryear’s dry-erase boards and flip charts. Kapp 84 provides the ability to share and save work in real time, on any device, with anyone, anywhere in the world but with the ease of a dry erase board. This has significant application in educational settings and corporate meeting environments.

SMART has added two significant distribution partners in Europe to its list of partners. Tech Data (TD) Maverick, an specialist audio visual division of Tech Data, is now a master distributor for SMART kapp in Austria, Belgium, Denmark, Finland, Germany, Luxembourg, the Netherlands, Norway, Sweden and Switzerland. Further, an agreement making Ingram Micro a master distributor will make kapp available in France, Italy, Portugal and Spain.

A new report by ResearchandMarkets also shows that the global demand for real time enabled devices is growing, including in Europe. The report finds that total revenues for third party Internet-of-Things platforms will grow at a compound annual growth rate of 32.2 percent, from $450 million in 2014 to $2.4 billion in 2020.

The U.S. isn’t the only market where real time communications adoption is growing.

Edited by Stefania Viscusi

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