Real Time Communications Featured Article

How Real Time Communications is Changing the Modern Office

June 09, 2015

Today’s office looks very different from the office of yesterday. The typical four walls, a desk and a phone no longer provides the baseline for what we need to conduct business. While a window or two certainly helps, it’s not a necessity. In fact, technology today and access to real-time communications mean we no longer have the boundaries that were once in place.

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A recent Huffington Post report by Blake Zalcberg examines the advancements and the setbacks that define today’s American office. For instance, we’ve been untethered by the smartphone, laptop and tablet, yet email and chat programs continue to require our attention and connection to the corporate network. Still, the corporate network is available everywhere. We no longer have to be in the physical office to land the next deal, finish a key presentation or collaborate with co-workers.

The question today is how do you marry the modern office with the proven processes that drive success? You need to be able to complete standard processes, but also support flexibility. Does this mean setting up different types of workstations or eliminating the physical office altogether? The answer is different for every company and depends on the needs of the individual employee and the demands of their position.

One thing we know for sure is there’s a massive push for unified communications (UC) and video collaboration. According to a post in the Social Barrel, is reporting that 70 percent of companies are looking to implement a UC strategy and 36 percent of respondents plan to roll out such a strategy to 76 percent or more of their user base. For many, this collaboration was enabled through Microsoft Lync, which is now Microsoft Skype for Business. More than 100 million people use this platform to communicate for their jobs and 79 percent currently use or plan to deploy the platform for telephony.

Likewise, there is a growing demand for video collaboration. Companies are hiring talent from all over the world and the ability to directly communicate with these individuals is critical to business success. That means vendors need to over solutions that are not only inexpensive, but also easily accessible for all parties. Such platforms enable true real-time communications with the click of a mouse and take the responsibility of a large video environment away from the IT department.

The point is, the typical office environment is no longer typical. Mobile workers are increasingly the norm and they need access to the technologies necessary to drive collaboration and enable employees to do their jobs. While IT departments will be called in to vet solutions, it’s the users who will drive selection and implementation. As long as demand is away from the office, the typical office will continue to change.

Edited by Stefania Viscusi

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