Real Time Communications Featured Article

Real Time Communications Week in Review: D-Smart, TelmedIQ, GENBAND

July 03, 2015

The fireworks this week won't just be found on the ball fields and parks of the United States going into the Fourth of July weekend, oh no. We've got plenty of fireworks waiting in the real time communications market as well, evidenced nicely by the wide array of news that's arrived so far. But before packing up for the big shows in the sky, let's take a moment to run down some of the most explosive news of the week that was with our Week in Review coverage!




First we saw D-Smart, a Turkish DTH provider that was having some trouble with streaming video. More specifically, it was seeing a lot of demand for that video, and that meant a few bandwidth troubles for the company. Enter Broadpeak with its umbrellaCDN system, which gave D-Smart the necessary tools to offload some of its incoming traffic to third-party content delivery networks (CDNs). This allowed D-Smart to offer up more live sessions for users, and provide a better experience overall.

Next came word from CGH Medical Center, who brought in the TelmedIQ secure messaging systems. With TelmedIQ, users get a complete HIPAA-compliant text messaging system, as well as mobile paging system, which will work on smartphones so as to prevent the need to issue pagers. The system does work with pagers as well, which is good given that some providers reportedly only used that method anyway. But CGH found it difficult to find a service that would cover all its needs, until it ran into TelmedIQ.

A new team-up between OrecX and GENBAND spawned the next bit of news as the duo brought out Nuvia Cloud UC. A combination of GENBAND's Nuvia system and OrecX's Open Source Recording system, Nuvia Cloud UC provides many of the familiar features of a complete communications system. Now, however, it also includes options for call recording, a tool that offers protection against lawsuit, training opportunities, and in some cases, compliance with legal regulations that require such tools in place.

Then we had a look at the growing bring your own device (BYOD) trend, and how important it was to establish policies addressing BYOD. While BYOD can mean some amazing things for mobility and flexibility in the business, it can also represent a serious threat to network integrity. Thus, certain basic principles like the use of a virtual private network (VPN) for connectivity come into play, and many firms are proceeding outright to a mobile device management (MDM) system to help keep it all straight.

Image via Shutterstock

Finally, we checked out the death of the desktop phone. Long a prophesied death, but one that never quite seems to happen, the desktop phone has weathered a lot of storms in its day. Still a major part of call centers—or anything that just resembles a call center—as well as any business that has a particular focus on user privacy still regularly turn to desktop phones. Some may have different functions than others, but it's that sheer versatility that helps keep the desktop phone from falling prey to a combination of BYOD and advanced routing software.

That was the week that was in real time communications, and it was a week sufficiently explosive to rival most any display you'll catch on Saturday. Our global online community was right in the thick of the action, so be sure to join us back here next week for all the latest, and every weekend for our Week in Review coverage!



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