Real Time Communications Featured Article

Can Your BYOD Policy Evolve to Support Real-Time Communications?

July 07, 2015

The proliferation of the smartphone changed the way we stay connected. It not only provided us with so much more when it comes to tools on the go, it also created a demand that was difficult for employers to meet. In the days of the BlackBerry, everyone on the same corporate plan worked. Today – the concept of Bring Your Own Device (BYOD) is leading in  communications.

BYOD means exactly what you think it means – you use the device you bought and paid for to conduct business on the company dime. Unfortunately, that doesn’t mean you get to call all the shots when it comes to the apps you access or what you do with company data. It does mean that you no longer have to carry two devices and your connected world can be a little simpler.

That simplicity may be out of reach for the company offering you this freedom, however. The concept of BYOD adoption sounds fabulous from the perspective of keeping users happy. When it comes to protecting the corporate network, remote wiping and the management of different platforms, it can turn into a nightmare.


For that reason alone, companies put BYOD policies in place to ensure real-time communications could be supported as planned. It’s not enough to simply allow employees to carry their own device – there has to be checks and balances in place, especially as users access the corporate network. The key to ultimate success with BYOD is often to partner with a VoIP provider that can extend capabilities to the field that include mobile management.

This approach helps your IT department ensure they aren’t created a security nightmare in the quest for hardware freedom. With Vonage as a proven real-time communications partner, for instance, the flexibility employees want in the field is assured, while the protections needed internally are preserved. This means access to customer care representatives who understand the transition to BYOD and the best methods for extending the capabilities of the corporate phone system to users in the field.

In doing so, IT can ensure the freedom and flexibility professionals in the field need to have without compromising the system. The BYOD policy can then be adjusted to fit with the provider approach, keeping everyone on the same page so that outcomes are predictable. From onboarding to billing to customer support, policies are evolving according to the technology available so as to secure that competitive advantage and deliver the real-time communications experience users and IT managers expect. 

Edited by Stefania Viscusi

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