Real Time Communications Featured Article

Metronet (UK) Chooses GENBAND to Support Real-Time Communications Services

September 09, 2015

Any communications service provider is only as strong and reliable as its equipment and network architecture, and Metronet (UK) has made this a priority as the service provider quickly grows its business. The company has selected GENBAND’s Session Border Controller (SBC) and Real Time Session Manager (RSM) to support its expanding IP voice and real-time communications services.




Metronet (UK) previously used a SIP trunking solution, but found it needed a more powerful and scalable solution to support its burgeoning customer base. The service provider is now taking advantage of advanced network security along with interoperability and simple session management using the SBC from GENBAND. The offering also provides carrier-grade SIP trunking and IP interconnect capabilities.

"Deploying GENBAND's SBC and RSM equips us with the advanced technology we require to deliver the quality of service our customers have come to expect, on an exponentially larger scale," said Wayne Mills-Kidals, voice services manager at Metronet (UK). "GENBAND's respected technological prowess, commitment to service and simple API integrations with our back office functions made it the only vendor that could ensure the VoIP arm of our business is as blue chip as our IP connectivity."

GENBAND’s RSM offering helps Metronet (UK) enable and monitor its SLAs while also offering QoS metrics and the ability to easily enforce both subscriber and network policies. The company’s real-time communications capabilities are also featured in its flagship Kandy PaaS, which has been gaining traction as organizations of all sizes seek to incorporate real-time, web-based communications.

The platform was chosen earlier this month by The TelePsych Alliance for its MindMe application, one of the first real-time communications enabled suicide prevention solutions. The MindMe offering lets individuals access self-driven treatment or professional help on a 24/7 basis, through instant messaging, voice and video conversations with therapists. It is being trialed at New York Presbyterian/Weill Cornell Medical College as a way to supplement patient-therapist interactions beyond monthly or weekly in-person visits.




Edited by Stefania Viscusi

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