Real Time Communications Featured Article

Real Time Communications Week in Review: Audi, Juniper Research, MERA Software Services

November 07, 2015

Staying connected is a huge part of life these days, and real time communications are a great way to get that connection going. With this new relevance comes a lot of new developments and tools to use, and it's easy to be unclear about the value of such tools in the wider market. So now that we've got a weekend on hand, it's a great time to look back and check out the biggest developments, which we'll do right now with our Week in Review coverage!

First we had a look at Audi, which is working telepresence into its car developments. The Audi Robotic Telepresence system allows technicians to turn to robots to troubleshoot and repair problems without needing to physically be on hand. Hyundai is also in the mix with a Workshop Automation tool that keeps customers apprised of the status of repairs.

Next, a report from Juniper Research underscored issues in the smartphone market, as it found that shipments are on the rise, even as some signs of slowdown emerge. With 342.5 million devices shipping in just the third quarter, that's a sign of advance, but that number is down 8.4 percent against the same time the previous year. Apple and Samsung led the way, and some disastrous results emerged for BlackBerry, who saw its worst sales since 2005.

MERA Software Service stepped in next, with a look at its new video for retail system. With the new MERA system, users could scan a barcode and bring up information about a product, including access to a relevant video series called Out to an Expert. Several other collaborative materials could be accessed on that platform, including a videoconferencing tool that allowed for questions to be asked about the product while shopping.

Image via Shutterstock

Then we got a look at the link between Web-based real time communications (WebRTC) and collaboration among customers and employees. The link was clearly positive, thanks to WebRTC's browser-based accessibility and wide range of options. Businesses put in tools like click-to-call or click-to-chat, and this allows customers to get in touch more readily. This collaboration also works well for employees within the business, and often for less set-up cost than full unified communications (UC) systems.

Finally we had a look at the mobile workforce market, and it was poised for some major gains over the next four years. A report from revealed that the market growth rate for the mobile workforce solution market would be over 28 percent until 2019.  Growth was expected to be largest in the Asia-Pacific (APAC) region, and a focus on security was helping drive growth as a key objection was removed.

That was the week that was in real time communications, and there was no shortage of news from this ever-growing field. Our global online community was right at the heart of it all, and brought back all the best in news for us. So be sure to join us back here next week for all the latest, and every weekend as well for our Week in Review coverage!

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