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Riverbed Technology: Businesses Desperate for a Few Good Apps

December 08, 2015

Riverbed's Global Application Performance Survey 2015, taken from a variety of business decision makers worldwide, revealed that a huge number of businesses count on app performance to deliver the best results for business, but many are often disappointed.

The study showed almost universal agreement. 98 percent of those surveyed noted that enterprise app performance is “critical,” making it clear businesses count on high-quality apps to carry out everyday operations. Follow this up with the revelation that 89 percent find that poor app performance has negatively impacted work and a clear problem emerges. Just to top it off, 58 percent say poor app performance negatively impacts work on a weekly basis.

Negative app performance can have a lot of impact for business owners. It can cause potential opportunities in the market to go by, potentially causing loss of business to competitors. It can tarnish a brand image, particularly when those opportunities are lost. It can even have a simple impact on company morale; no one likes trying to work around a shoddy app that doesn't do the job; it causes unnecessary delays, breaks workflow, and makes a job less secure by costing customers, which can cost cash flow.

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Several potential causes for this have been observed, including the recent and ongoing move to hybrid IT systems. Using a combination of on-premises equipment with cloud-based matter, it offers some real cost benefits and some newfound agility, but it also makes for a more complex system that can be tougher to manage.  That which can't be seen is tough to manage, and a hybrid system bocks IT’s view.

Businesses are counting on apps to provide a variety of benefits, ranging from better productivity to cost savings to even improved morale. Without that performance, however, businesses are more likely to suffer serious adverse effects ranging from contract delays to missed deadlines and even lost clients outright. Businesses are eager for the best in app performance, with 32 percent of respondents ready to give up a portion of program budgets to ensure the best performance for apps.

Hybrid IT models offer a lot of benefits—in some ways, the best of both worlds—but also make a system that's a lot more complex and therefore tougher to fix when something goes wrong. If something does go wrong, therefore, it means a more complex fix that takes longer and costs more. Fixes that take longer to achieve mean more time with the app unavailable or only available at lesser performance, so that's a potential loss for the business. With so much riding on apps, it's easy to see why businesses strive for the best in app performance. It's enough to make some consider departing the hybrid model for something a little easier to fix, but it also poses a real opportunity for app developers to break in with easy to use—and fix—models.

Edited by Kyle Piscioniere

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