If we’re going to speculate on where real-time communications trends are heading this year, GENBAND is a great choice for making predictions. The company is a leader in RTC, specializing in networking and UC solutions for service providers, enterprises and system integrators.
Ashish Jain, director of solutions marketing at GENBAND, recently wrote an article for The Fast Mode in which he boiled down RTC trends for the coming year into four main categories. According to Jain and GENBAND, when it comes to RTC innovations in 2016, users will be wearing them, sensing them, or using embedded or mobile solutions to experience rich, real-time communications interactions.
“With the advancement of software defined networking, virtualized network infrastructures, growing capacity and access to that capacity, and the interconnection software that makes it possible for end users to move automatically between cellular, mobile and fixed networks keeping sessions "in state" - light bulbs are going off all over the place on how developers can build apps and experiences of the contextual, human kind,” wrote Jain.
PaaS along with open APIs and SDKs are also proving invaluable when it comes to delivering contextual and rich applications and experiences, and GENBAND predicts the new breed of offerings will be designed specifically to make users’ work and personal lives healthier, safer and more productive.
Wearable technology and solutions really took off last year and that trend is expected to continue through 2016. An increasing variety of sensors packaged in apparel, armbands and jewelry will provide valuable information about biometric data while communicating with health and wellness professionals. Many platforms already support WebRTC, which will make adding RTC features to wearable solutions a next logical step.
Along similar lines, a proliferation of sensors will move beyond wearable technology and into the consumer realm. Sensors will be placed on shelves and in other strategic locations in retail outlets to send important information on items chosen by consumers and whether they ultimately purchase them or put them back. Data will be collected and transmitted via WiFi to a cloud for storage and analysis.
Embedded RTC capabilities are going to become more widespread this year as well, particularly for field service applications. Vehicles and remote locations can be embedded with valuable information on location and can also contain troubleshooting information and support. This may be embellished using RTC for real-time video and other tech support and the entire process may be integrated with CRM systems to keep technicians and sales and support teams up to speed.
Finally, RTC is set to be mobilized in new and exciting ways in the coming year. Mobility is becoming the key in uniting disparate devices, applications and users in the cloud and is steadily making its way into new and advanced solutions. And moving vehicles like planes, trains, buses and cars are also becoming connected with new WiFi solutions, leading to limitless possibilities for RTC offerings.