Real Time Communications Featured Article

Empire Access Ditches Legacy Systems, Implements GENBAND

February 16, 2016

GENBAND, provider of real-time communications solutions, recently announced the release of a Network Transformation solution through Empire Access, a state-of-the-art provider of fiber optics. The Network Transformation tool, a software-based solution, has implemented the GENBAND C15 Call Controller in maximizing and upgrading Empire’s communications systems, taking them into the new generation of telecommunications capabilities.




The C15 Call Controller has made a name for itself in the past, supporting a variety of standard protocols, interfaces and features that enable both IP and legacy servicing for its Class 5 predecessor that have allowed for better clarity, innovative video calling and call logging abilities and even mobility.

With the implemented Network Transformation rollout, Empire Access now finds itself with better network efficiencies and the ability to offer clientele advanced communications servicing. The addition of the C14 Call Controller allows the Network Transformation solution to consolidate network infrastructures and enhance all previous IP-based technologies.

Empire Access would now be able to facilitate applications servers, webRTC, wireless access gateways, intelligent messaging and session routing. They will now be able to engage virtualizing networking functions and implement cloud-based “as a Service” options. We all know the power of the cloud, especially on telecommunications in a globalized world.

In a world that relies on rich media content, the Network Transformation solution delivers rich communications servicing that “blend voice, video messaging and presence.” This solution allows previous tools and solutions to be integrated in order to facilitate an easier migration to the new system.

The GENBAND integrations will allow Empire Access to offer businesses with more complex and reliable scalability. They will now be able to offer new services to both residential and business customers, opening doors for new market potential for the company, as it enters a new playing field. Empire Access will also find that energy costs will be reduced through improved power saving efficiencies.

With the ability to provide customers with the latest in IP-based solutions, they can now ditch the dinosaur-based technologies and really ensure customer satisfaction through stronger connections, longer connection times and remote troubleshooting capabilities.

Because many clients are shifting from outdated systems, it has been important for GENBAND to focus on the improvements to current systems, while shifting to a totally new system altogether. The transition allows clients to protect previous systems and investments, while extending into new territories and making a complete shift in technologies. This is done while minimizing service disruptions to the end customer.

Less downtime means less impact on financials. It also keeps the customer from jumping ship at a time where companies are merging to offer the latest in technologies at more affordable pricing. For Empire Access, this was an important investment. It will pay off quickly, as previous expenses are replaced by savings.




Edited by Kyle Piscioniere

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