Whether for business or pleasure, smartphones are taking over the world. And this phenomenon is causing businesses to rethink how they support employee communications so they can both benefit from the use of smartphones and address the challenges that the bring-your-own-device trend creates.
Voxvalley Technologies is a VoIP software solution vendor that aims to help businesses in that quest. In a video interview with TMC CEO Rich Tehrani at the recent ITEXPO, Mike Storella, director of Voxvalley Technologies, explained how.
The company offers a portfolio of solutions including a Class 4/5 softswitch, IP PBX functionality for both hosted and premises environments, a bridge that secures mobility clients, and a suite of SIP clients that run on laptops and smartphones, Storella explained. That last solution, which Storella said is among its hottest sellers, gives smartphone users access to the communications capabilities (like extension dialing, internal chat, and broadcast text capabilities) and directories of their business’s PBX and makes their smartphones look like just another PBX extension (presenting a business as opposed to the smartphone user’s personal number) to outside callers.
“The smartphone has won the battle,” Storella said. “Most employees now use the smartphone.”
Indeed. And as a February Voxvalley blog notes, mobile unified communications can also save on hefty monthly cell phone bills by allowing employees to access the business communication network from anywhere. Additionally, Voxvalley says mobile UC can increase productivity and help improve customer service.
“Also, mobile UC applications help businesses to achieve 100 percent mobility and effortlessly back BYOD program for their employees,” according to the blog. “Altogether, leveraging mobile UC applications can improve mobile workforce efficiency by offering quick and convenient communication channels such as IM & presence, conferencing, fax, video chat, file transfer, IP telephony, etc., for effective business communications.”
<iframe frameborder="0" width="450" height="270" scrolling="no" src="http://www.tmcnet.com/tmc/videos/videoiframe.aspx?vid=11965&width=450&height=270"></iframe>