Real Time Communications Featured Article

Braidio Picks GENBAND Kandy to Bring Real-Time Communications to HR Platform

March 08, 2016

Braidio is working with GENBAND to integrate its learning and talent development platform with the Kandy Platform as a Service. That will bring communications and collaboration into the Braidio cloud-based solution.

Specific communications capabilities that Kandy supports are rich messaging, group messaging, and voice and voice chat.

"Much of what employees learn comes from social and peer experiences, which help drive collaboration, culture, talent and teamwork – we're thrilled that Braidio is leveraging Kandy's rich communications capabilities and intuitive ergonomics to further their mission of establishing an employee-driven learning economy within organizations," commented Paul Pluschkell, Kandy founder.

This news ties into at least a couple different prevalent themes we’re seeing in communications today.

One is the increasing importance of application programming interfaces, which open the door to new applications and ecosystems. Indeed, so prevalent is this trend that TMC is staging the All About the API event July 18 through 21 in Las Vegas. Adding real-time communications to an application has traditionally required specialized skills, but with Kandy it becomes much easier through the use of APIs, SDKs, and Quick Starts. That enables businesses to connect with their customers and employees in the places they choose to be and work, and it allows them expedite the introduction real-time communications features in the interfaces of their choice by providing an array of network resources in easy-to-use building blocks.

Another key trend in business today, and related to this news specifically, is organizations’ adoption of self-service human resources platforms that can be used by all employees, as opposed to HR personnel only. This trend is discussed in the January/February cover story of CUSTOMER magazine.

“Only a decade ago HR systems were designed primarily to help HR professionals do their jobs,” Josh Bersin, principal and founder of Bersin by Deloitte, wrote in the Perspective 2015 white paper. “HR management systems, applicant tracking systems, learning management systems, and most payroll and benefits applications were created to streamline the work of HR administration, improve record-keeping, and help redesign HR processes. Although employees were considered the end users of these systems, they typically used them as little as possible, and mainly as replacements for the paper forms developed by HR.”

Today, he continued, we live in a radically different environment in which many HR applications are tools for employees first. For example, learning management systems allow employees to access articles, videos, and tools at their leisure to solve problems, learn new things, and interact with experts. Talent acquisition systems now enable applicants to apply for jobs via their mobile devices and let managers do interviews with them via video. Self-assessment, scheduling, staff collaboration, and much more are now also features of some HR software solutions.

Edited by Stefania Viscusi

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