Nothing is more important perhaps in the contact center than keeping customers happy. That’s what why contact centers were created after all, isn’t it? When new technologies are introduced – like the cloud – that make it easier and more productive to use technology, the need to shift to those capabilities is a no-brainer.
That’s what happened when XO Communications decided to chose GENBAND Nuvia for its recently announced cloud-based XO contact center service.
The solution makes it possible for customers to engage with the contact center by various means – from the phone, to Web, texting and social media.
This not only helps optimize costs but it also helps businesses to increase first call resolution and agent productivity.
“XO is continually working to improve the customer experience while offering innovative cloud-based technology - so we are delighted that they have selected our Nuvia Contact Center solution,” said John Ryan, Senior Vice President of Americas Sales for GENBAND. “The GENBAND Nuvia Contact Center solution allows our customers to remove the worries of maintaining premises-based call center solutions that can be expensive to update and maintain, while ensuring they have best-in-class technology that allows them to dynamically adjust to changing market conditions and gradually grow as business needs dictate”
The GENBAND Nuvia Contact Center solution can be rebranded and deployed quickly which served XO Communications needs and the offerings track record for performance, scalability and ease of use made it a top choice.
With Nuvia there are no up-front infrastructure costs or worry over back-end infrastructure becoming outdated. This also means IT staff can focus on core needs without having to manage and maintain the contact center solution and as an added bonus, it’s easy to add more seats with seasonal fluctuations or future growth.
Check out the testimonial below for more on the partnership: