GENBAND’s communications Platform-as-a-service offering, Kandy, has been bringing the market to new heights since its introduction a few years back. Both the company and this innovative offering continue to receive industry recognition as a result.
This latest recognition comes in the form of a 2016 Communications Solutions Product of the Year award presented by TMC.
Specifically, Kandy’s Visual Attendant for Enterprises was named for the ability to improve the customer support experiences for both agents and customers. This is possible thanks to an easy to use menu-based, click-to-connect service which can be easily integrated into a website without the need to pay for any toll-free numbers.
This can be really beneficial for call centers today that are finding more and more customers reaching out after poor website experience and frustrated by long menu trees to get to the right agent. Instead, with Visual Attendant, there are context-sensitive menus so end users make it to the department right from point-and-click options.
“With the digital revolution in full swing, enterprises need to modernize their processes with embedded communications. We've built Kandy to do just that, leveraging the power of APIs and the cloud to deliver rapid service creation, enhanced capabilities and a lower risk profile than traditional development paths,” said Paul Pluschkell, founder and CEO of Kandy.
Kandy makes it possible to easily add real time communications into existing applications and business processes. Service providers, enterprises, software vendors, systems integrators, partners and developers can all make use of the platform as a service to improve their apps and services.