Real Time Communications Featured Article

How to Eliminate the On-Site Customer Care Call

September 20, 2016

What do we, as consumers, mean when we request something in real-time? Do we truly want something immediately, or are we willing to wait? Given that many of us live in an economy where our Internet is powered by Fiber, our food is ready when we pull up to the window and answers to just about any question are available with a click, most of us do expect instant delivery. The same is true when it comes to real-time communications.

What does that mean for you as a service provider? It can mean the stakes are higher than they have ever been before, putting more pressure on you to respond instantly to customer requests and provide an immediate solution. This is a lot easier said than done – or at least it used to be. Thanks to Kandy TruckRoll, you have the opportunity to bring real-time communications to a whole new level.

On-site customer visits are a great way to build a relationship with your clients. But if you know everything about them because you have to spend so much time there, you’re wasting resources. Wouldn’t it be better if you could address their issues without traveling to their location? While face-to-face is great for a first date, you don’t have to court your clients if you’re delivering excellent service.

With Kandy Truck Roll, you can leverage the true power of real-time communications by providing mobile-based customer and field support. The functionality allows your users to show you the problem instead of trying to describe it to you. Your customer service department can resolve more issues remotely, while also minimizing the number of on-site technicians that need to be dispatched at any given time.

Using the Kandy Platform-as-a-Service (PaaS) solution, you can deliver the ultimate in real-time communications that allows your users to share their mobile camera. This allows your customer support representatives to know exactly what the issue is so they can quickly resolve it. This allows for a quick identification of the root of the problem. Your customer support personnel can then provide visuals, videos or even manuals that enable users to apply a quick fix on their own.

The solution is easy to use and designed with quality customer service in mind. Not sure how it can apply in your environment? Check out this video clip for a sneak peak of what your customer service department is missing. If you’re ready to take customer resolution to the next level, while also containing costs, this is one solution that deserves consideration.  

Edited by Alicia Young

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