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  • Winning in the Age of Digital Innovation: Allowing CSPs to BOLT ON, BUILD UPON & BRING TOGETHER World-Class Communications Services
    Why is the communications platform market so hot right now? Why was Twilio one of only a few successful IPOs this year? Why are companies like Cisco and Vonage acquiring communications platforms?  The answers to these questions are simple. Because Communications Service Providers (CSPs) especially see the value that communications platforms can bring – the […]
  • How the Travel Industry Should Take Advantage of the API Economy to Improve Customer Service
    There is a great deal of chatter within the tech community centered around AI, bots and messaging apps. What personally jumps out at me is the opportunity for travel industry companies to dip their toes into the API world and enable a messaging API for their customer service division. As someone who travels quite a […]
  • Enhancing Customer Interactions on eCommerce Sites
    The way we purchase goods and services has changed drastically over the last decade. The arrival of the digital economy is now virtually unstoppable and we rely on the internet for almost everything, from reading our emails or searching for news, to paying bills and taxes. But it is also having a significant impact on […]
  • Caribbean Kandy recently participated in the Conference in Puerto Rico and brought home a number of awesome social good hack solutions. Competing teams started over two months ago to battle it out on who would win the opportunity of getting flown into the finals at the conference. Once they arrived in beautiful San Juan, the […]
  • Inspiring at Every Age: Internet Pioneer Mark Brooks Publishes First Book at Age 86
    “I may be in a wheelchair and I may miss my wife Suzanne terribly, but there’s still life in each of us,” new author Mark Brooks says. Last month, at a Brookdale Assisted Living home in Southern California, Mr. Brooks signed copies of his memoir, “85 is the New 65,” after reading excerpts to dozens […]
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